Policies

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Shipping - Please be assured that most items ship out within 10 business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: United Parcel Service (UPS), United States Postal Service (USPS) or Federal Express (FedEx). Unfortunately, we CANNOT ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. UPS and FedEx deliveries occur Monday through Friday (excluding holidays). Notify us when processing your order if you need your order shipped Priority Overnight or Saturday Delivery (if available in your area). Returns - We warranty that every ring that leaves our factory has undergone a rigid, professional, multiple station inspection, process that guarantees the highest quality and craftsmanship possible. In the unlikely event that we ship a defective or wrong ring style, we will accept responsibility and repair/replace any such ring at our expense.

Additionally, we warranty our rings for life. If any special ordered ring is returned by the consumer with a request for an adjustment in size or refurbishing of any kind, due to normal wear and tear, we will resize and/or refinish the ring free of manufacturing charges. The only charge will be our standard shipping fee. The refinishing/resizing warranty will be voided if the ring is resized and/or tampered by anyone other than our factory technicians. Note that some diamond intensive rings cannot be sized and are excluded from the free sizing warranty. All returns require a return authorization from our customer service department. To obtain a return authorization number, please contact our customer service department by calling 800-886-3040 or send an e-mail to customer.service@goendless.com writing a detailed explanation for the reason of your return and if there is a due date. One of our customer service representatives will contact you promptly with a return authorization number. We will not accept return packages without the proper return authorization.